At liveprayplay.com, we strive to provide you with high-quality products that meet your expectations. As part of our commitment to sustainability, we create our products on demand, which eliminates the need for excessive inventory and reduces waste. Please read our refund policy carefully to understand your options in case you encounter any issues with your purchase.
Product Creation and Shipping:
All our products are created on demand after an order is placed. This ensures that each item is produced with utmost care and attention to detail. Due to this production process, please allow for a production time of 3 – 5 business days before your order is shipped. Once your order is ready, it will be carefully packaged and shipped to the shipping address provided during checkout.
Damaged or Defective Products:
We take great care to ensure that your products are in perfect condition when they are shipped. However, if you receive a damaged or defective item, please contact our customer support (support@liveprayplay.com) within 14 days of receiving your order. To assist you promptly, please provide detailed information about the issue along with any relevant supporting documentation or photographs.
Refunds and Returns:
Refunds or returns are only available for products that are not worn, damaged or defective upon arrival. We do not give refunds or exchanges for situations where you changed your mind. If you are eligible for a refund or return, we will provide you with options for either a replacement item or a refund of the purchase price, excluding any shipping costs. Please note that we may require the return of the damaged or defective item, in which case we will provide you with instructions on how to proceed.
We are unable to offer refunds or returns for products that are free from damage or defects as these items are custom made to order. We encourage you to carefully review the product details, size charts, and other available information before making a purchase.
Exchanges:
At this time, we do not offer direct exchanges for items. If you wish to exchange an item for a different size or design, we kindly ask that you follow our return process outlined above and place a new order for the desired item.
Contact Us:
If you have any questions or concerns regarding our refund policy or need assistance with a damaged or defective item, please contact our customer support team at support@liveprayplay.com. We are here to help and will do our best to resolve any issues you may encounter.
Note: The information provided in this refund policy is for general informational purposes only and does not constitute legal advice. For specific legal inquiries, please consult with a qualified legal professional in your jurisdiction.